Return Policy / Refund

Have you changed your mind? The product does not suit you? You can return it to us in its original packaging within 30 days of receiving your order

Our refund policy is designed to ensure customer satisfaction and provide a fair and transparent process for handling refund requests. Here are the key points of our refund policy:

1. Eligibility: Customers may be eligible for a refund if they meet certain criteria, such as returning the product within a specified timeframe and in its original condition.

2. Refund Process: To request a refund, customers should reach out to our customer support team with their order details and reason for the refund. Our team will review the request and provide further instructions.

3. Refund Methods: Refunds are typically issued using the same payment method used for the original purchase. However, we reserve the right to refund via alternative methods, such as store credit or a different payment method, depending on the circumstances.

4. Refund Timeframe: Once the refund request is approved, we strive to process the refund promptly. However, the time it takes for the refund to reflect in the customer's account may vary depending on the payment method and financial institution involved.

5. Non-refundable Items: Certain items may be non-refundable due to their nature, such as digital products, personalized items, or items specified as non-returnable.

Contact us

To obtain more information on the return and refund procedures, our team is available 24/7 to assist and inform you.

We invite you to give us as much information as possible in order to facilitate the resolution of your problem.